Refund & Returns Policy

Our promise

We're in the business of making days better. If something's not right with your order, we'll make it right.

Flowers & fresh gifts

• Because flowers are perishable, we can't accept returns once they've been delivered.
• Every bouquet is unique, that's part of their charm, but they should still arrive fresh, happy, and looking great.
• If your flowers don't arrive in good condition, let us know within 48 hours with your order number and a quick photo.
• If there's a genuine quality issue, we'll replace, refund, or credit you, whichever feels fairest.

Changed your mind?

• Once your order is on its way, it's too late to cancel, we can't rehome flowers made just for you.
• If you need to cancel an advance order, let us know at least 24 hours before delivery for a full refund.

Delivery hiccups

• Please double-check your delivery details when ordering.
• If the address is wrong, we'll try to redeliver, but extra fees may apply, and we can't guarantee the same bouquet if stems are no longer fresh.
• If your recipient isn't home and we can't find a safe spot, we'll arrange re-delivery (extra fees may apply).

Non-perishable items

• Candles, teas, and other gifts can be returned within 14 days if unused and in their original condition.

Need help?

Email hello@feeldrop.co.uk (a photo helps us resolve things faster). We'll listen, we'll fix it, and we'll make sure you leave the conversation feeling heard and happy.